Availability Calendar

Frequently Asked Questions

ONLINE RESERVATION

ROOM TYPES AND RATES

HOW MANY ROOM TYPES DOES THE HOTEL HAVE?

We currently have the following room types:
• Deluxe Double or Twin- No window
• Premier Deluxe Double or Twin- with window
• Suite Double or Twin- with window
• Family- with window

DO YOUR ROOM RATES APPLY PER ROOM OR PER PERSON?

We apply room rates per room

HOW CAN WE BOOK A ROOM AT SUNRISE CENTRAL HOTEL?

You can either book online at www.sunrisecentralhotel.com or email us at booking@sunrisecentralhotel.com

DO I HAVE TO PAY IN ADVANCE OR WHAT IS THE HOTEL’S GUARANTEE POLICY?

All reservations must be guaranteed by credit card. Currently acceptable credit cards include VISA, MASTER CARD, AMEX, JCB, DINERS CLUB

WHAT IS YOUR CANCELLATION POLICY? WHAT TO DO TO AVOID CANCELLATION PENALTY CHARGE?

Every reservation reflects the cancellation policy on the confirmation voucher. In case you need assistance please feel free to contact us at booking@sunrisecentralhotel.com

HOW MANY PERSONS DOES A HOTEL ROOM ACCOMMODATE?

• Deluxe Double or Twin can be for 02 persons maximum
• Premier Deluxe Double or Twin can be for 03 person maximum with the third person taking an extra bed ( chargeable)
• Suite Double or Twin can be for 03 person maximum with the third person taking an extra bed ( chargeable)
• Family can be for 05 person maximum with the fifth person taking an extra bed ( chargeable)

WHAT IS PRICING POLICY FOR GROUP?

To have detailed information on room rate and discount on group bookings please contact us at sm@sunrisecentralhotel.com

CAN I/WE BRING PETS INTO THE HOTEL?

We are sorry. Pets are not allowed in the hotel

DO THE ROOM RATES INCLUDE BREAKFAST?

All room rates include buffet breakfast

WHAT IS THE CHECK-IN AND CHECK-OUT TIME?

Check-in is at 14h00 and check-out is at 12h00 PM

DOES THE HOTEL ALLOW EARLY CHECK-IN?

Occasionally, the hotel can allow early check-in if rooms are available and it may incur surcharge. Please contact us at booking@sunrisecentralhotel.com for further information or assistance

HOW DOES LATE CHECK-OUT APPLY?

Late check-out requests can be met subject to room availability. Late check-out from 14h00-18h00 will incur 50% of daily room rate. Late check-out after 18h00 will incur 100% of daily room rate. The room rate applied for late check-out is the one booked

WHAT BEDDING TYPES DOES THE HOTEL HAVE? HOW MANY PERSON IS EACH BEDDING TYPE FOR?

We have Double or Twin which is for 01 or 02 persons. Rooms for 03 persons include Premiere Deluxe Double or Twin and Suite Double or Twin in which the third person should take an extra bed. Family room has 02 Double beds for 04 persons and an extra bed can be for the 5th person

DOES THE HOTEL HAVE A NON-SMOKING ROOM?

Yes, we do have non-smoking rooms. Kindly contact our Front Desk for assistance

IS THERE A SAFETY BOX IN EACH?

Every hotel room has a safety box.

DOES THE HOTEL PROVIDE INTERNET CONNECTION?

The hotel provides free wifi internet in every room and in public areas. To know the password, please contact our Front Desk for it.

Travel with Children

DOES THE HOTEL HAVE BABYSITTING SERVICE?

We currently do not have this service.

IS THERE A CHILDREN PLAYGROUND IN THE HOTEL?

We do not have a children playground in the hotel.

IS THERE A BABY COT AVAILABLE IN THE ROOM?

We are sorry! Baby cot is currently not available. Kindly bring your own one to use when necessary.

IS THERE A BABY CHAIR IN YOUR RESTAURANT?

We currently do not have one in our restaurant

WHAT IS YOUR AGE POLICY FOR CHILDREN? AND WHAT ARE BENEFITS FOR THEM?

Age 1-11 are considered as children, in which:
• Từ 1-5 tuổi được ở cùng giường với cha mẹ và dùng buffet sáng miễn phí.
• 1-5 years old can share free bedding with parents and have free buffet breakfast.
• 6-11 years old can share free bedding with parents but should incur half-price buffet breakfast. If this age requests an extra bed ( with surcharge) then buffet breakfast is free of charge (as included in extra bed price)
• 12 years old upward is considered as adult

Food & Beverage

WHERE IS BUFFET BREAKFAST SERVED? AND WHAT IS SERVING TIME?

Buffet breakfast is served at Sunny Restaurant on the ground floor. Serving time is 6h00-9h30

HOW MANY RESTAURANTS DOES THE HOTEL HAVE?

We only have one restaurant ( named as Sunny Restaurant) which can also be operated as a Lounge/Bar

ARE THERE VEGETARIAN DISHES AVAILABLE AT THE RESTAURANT?

We can flexibly make some vegetarian dishes based on available ingredients of the day. To be sure, kindly ask the waiter/waitress to check with our kitchen

DOES THE RESTAURANT HAVE A SPECIAL MENU FOR KIDS?

We do not have that special menu. Our A La Carte menu has some dishes which are suitable for kids

DOES THE HOTEL PROVIDE 24/7 IN-ROOM DINING?

We are ready to provide room service on limited time. Serving time is 7h00-22h00

Hotel General Information

Hotel General Information WHERE WAS “SUNRISE CENTRAL” BRAND ESTABLISHED?

Our hotel brand was changed from June 15, 2016

WHAT IS THE NAME OF OWNING COMPANY?

The hotel is owned by Sunrise Saigon Hotel Co., Ltd

WHAT IS THE CAPACITY OF PARKING LOT?

The hotel has a parking lot capable of 35 motorbikes

DO YOU HAVE FREE SHUTTLE BUS SERVICE FROM AIRPORT TO HOTEL AND VICE VERSA?

We do not provide free shuttle bus service. If you would like to use public bus, you can see it here (for airport bus tab)

HOW LONG DOES IT TAKE ME/US FROM AIRPORT TO HOTEL? HOW MUCH DOES IT COST FOR ONE-WAY TRANSFER?

The transportation time is approximately 25-30 depending on the time of the day and the traffic. The cost for a taxi transfer is about VND 120,000- 140,000/each transfer.

HOW MUCH DOES IT COST FOR A HOTEL PRIVATE CAR TRANSFER?

We provide private car transfer service. The pick-up from airport to hotel is VND 675,000/way/car (7-seat van) and drop-off is VND 225,000/way/car (7- seat car). The pick-up and drop-off fee may be subject to change without prior notice. Kindly contact us at booking@sunrisecentralhotel.com for further updated information.

WHAT PUBLIC TRANSPORT MEANS CAN BE USED TO GO TO THE HOTEL?

You can use taxi (leading and prestigious firms include VINASUN or MAILINH) or catch an airport bus and see it here (for airport bus tab)

DO YOU HAVE AN IN-HOUSE DOCTOR?

The hotel does not have an in-house doctor. If case of need, kindly contact our Front Desk for assistance.

CAN WE USE MASSAGE SERVICE AT THE HOTEL?

We do not provide massage service at the hotel. However, the busy surrounding area always has a great variety of services. Kindly contact our Front Desk for assistance.

HOW FAR IS THE NEAREST HOSPITAL AWAY FROM THE HOTEL?

The nearest hospital is known as Saigon Hospital which is about 600 meters away and it takes you 5 minutes to walk.

WHERE IS THE NEAREST CURRENCY EXCHANGE OR BANK?

We are located near the following bank branches/transaction offices:
• VIETINBANK: 19 Phan Chu Trinh St, District 1, Ho Chi Minh City
• VIETCOMBANK: 69 Bui Thi Xuan St, Pham Ngu Lao Ward, District 1, Ho Chi Minh City
The currency exchange can be done by stopping at jewelry shops around the hotel area, especially on Le Thanh Ton Street near Ben Thanh Market. Kindly contact our Front Desk for detailed information. (Of course you can use Google Map Apps for specific directions)

WHAT IS VIETNAMESE CURRENCY?

Vietnamese currency unit is Dong ( VND)

CAN WE STORE OUR LUGGAGE AT THE HOTEL TO GO TO ANOTHER DESTINATION IN VIETNAM?

You can contact our Front Desk for assistance.

WHAT VOLTAGE DOES THE HOTEL USE IN VIETNAM?

The hotel is using 220 voltage in Vietnam.

CAN WE DRINK TAP WATER IN VIETNAM?

Tap water should not be drunk directly. For in-house guests, we provide free bottled water in the room ( 2 bottles per room per day)

WHAT IS THE WEATHER IN DIFFERENT TIMES OF THE YEAR?

In Ho Chi Minh City, the weather is generally in tropical climate which is stable year round with sunny season from March-May and rainy season from June-Oct. From November to February, the weather is more comfortable.

HOW SHOULD I DRESS IN VIETNAM?

Dressing in Vietnam is not too tough and generally comfortable. You can only pay attention when visiting sacred places that require elegant and formal dressing.

For business guest(s)

CAN I/WE USE WIFI INTERNET IN THE HOTEL? WHAT IS THE COST?

The hotel provides free wifi internet in the room and in public areas. And the connection is very convenient.

Shopping and traveling

ARE THERE COMMERCIAL CENTERS AND SIGHTSEEING ATTRACTIONS AROUND THE HOTEL? AND HOW FAR ARE THEY FROM THE HOTEL?

Located in a bustling area of Ho Chi Minh City, our hotel is very close to commercial centers and sightseeing attractions which you can view them here